You have the option to change users’ password if they have forgotten it.
To change any user’s password:
1) Open WorldPosta control panel.
2) Click on Mailboxes in Hosted Organization section.
3) Select the user you want to edit.
User info edit page will appear,
You can: A) Generate a random password by clicking on Generate Password (click on Password field to copy the generated password).
Or B) Set Password, to set a specific password.
4) Click on Save Changes and Exit when you’re finished.