Our financially-backed SLA guarantees to you at least 99.9% Uptime. In 2016 we achieved 99.9% and in 2017 we achieved 99.96%

WorldPosta will use commercially reasonable efforts to maintain the service operational and available to the customer at least 99.9% of the time in any calendar year, WorldPosta achieved 99.96% in 2017.

If WorldPosta didn’t meet the Service Level, and if the Costumer meets its obligation under the Contract terms, Costumer will be eligible to receive Additional Service Credit (described below).

The Additional Service Credit is the sole and exclusive remedy for any failure might occur.

Definitions: 

Service: means the Business Cloud Mail Service, provided by WorldPosta®.

Service Availability: means the ability of users (under your account) to access, retrieve information, send, and receive messages via their mailboxes using our service. Provided that your account is active and enabled.

Downtime: Means any period of time when users (under your account) are unable to access, retrieve information, send, or receive messages. Downtime is measured by the technical team of WorldPosta.

Yearly Uptime Percentage: means the total number of minutes in a calendar year, minus the number of minutes of Downtime in a calendar year, divided by the total number of minutes in a calendar year, or:

(Total Number of Minutes-Downtime Minutes)/ (Total Number of Minutes) x 100

Additional Service Credit: Means that if the Service Availability for users under your account is below 99.9% in a calendar year, WorldPosta will add service days to the end of your service term as follows:

Yes, our technical support team is available 24/7/356.

Server redundancy is implemented in an enterprise IT infrastructure where server availability is of paramount importance, Also WorldPosta implemented a high availability feature to provide redundancy and fault tolerance. It is a number of connected devices processing and providing a service. Its goal is to ensure this service is always available even in the event of a failure

WorldPosta uses redundant data centers, to distribute the data in several locations for maximum availability of data restoration, also backing up your data.

In addition, you can back up your own data be using client (Outlook, Thunderbird, etc…)

Also, you can use the Restore feature that allows you to restore any shift+deleted Items within 60 days

WorldPosta restores the service within 30 minutes if any downtime took place.

Error message: “Access to attachments has been blocked. Blocked attachments: <FileName>”

Direct file access lets users open files that are attached to e-mail messages and files that are stored in Windows file shares. WorldPosta Security team manages direct file access to maximums client’s data security.

The following table lists the file name extensions and MIME (Multipurpose Internet Mail Extensions) types that, by default, are set to Allow, Block, or Force Save

Allow File and MIME types in the Allow list can be opened from Outlook Web App if the application that’s needed to open the files is installed on the client computer. Allow overrides Block and Force Save.

Block File and MIME types in the Block list can’t be opened. Block overrides Force Save and is overridden by Allow.

Force Save File and MIME types in the Force Save list must be saved to the client computer before they can be opened. Force Save is overridden by Allow and Block.

– Error message: “The WebReady Document Viewing service isn’t working correctly because an error occurred.”

– Error message: “The document cannot be converted by the WebReady Document Viewing service because it is larger than the maximum size limit set by the administrator for your organization”.

– Error when opening attachment in OWA.

Answer:
When you receive a message with supported attachment type (Word, Excel, PowerPoint, .pdf files, most image files), some files types will open in a window next to your reading pane, you can read it and (in some cases you can edit) without leaving the OWA page.

If you can’t read / view /edit supported attachments in OWA, that’s may be due to your internet connection causes a time out with our servers (recommended 1MB internet plan).

Maximum size limits are set on mailboxes to help control the size of messages that can be sent or received. The maximum message size limits apply to the total size of a message. This includes the message header, the message body, and any attachments, make sure the total size does not exceed 35 MB.

If the attachment can’t be opened in the preview window, you’ll be prompted to download the attachment.

IMPORTANT: To view and edit office documents in the browser with no errors you need Microsoft office online server (available only with SharePoint package, currently not supported by WorldPosta)

Your local internet bandwidth is what determines how much data can pass through your network at once if it is being heavily used; performance problems start to occur.

Your local administrators can provide you with other connection utilities (4G USB, Wi-Fi, etc.) or increase the internet bandwidth speed to change your experience with mail, It’s recommended to use at least (1MB) internet connection plan [for every 25 users in your organization].

Yes, and you can use it from WorldPosta Control Panel.

Yes, it’s free.

Yes, we offer free migration for standard cases.