Frequently Asked Questions
WorldPosta will use commercially reasonable efforts to maintain the service operational and available to the customer at least 99.9% of the time in any calendar year, WorldPosta achieved 99.96% in 2017.
If WorldPosta didn’t meet the Service Level, and if the Costumer meets its obligation under the Contract terms, Costumer will be eligible to receive Additional Service Credit (described below).
The Additional Service Credit is the sole and exclusive remedy for any failure might occur.
Definitions:
Service: means the Business Cloud Mail Service, provided by WorldPosta®.
Service Availability: means the ability of users (under your account) to access, retrieve information, send, and receive messages via their mailboxes using our service. Provided that your account is active and enabled.
Downtime: Means any period of time when users (under your account) are unable to access, retrieve information, send, or receive messages. Downtime is measured by the technical team of WorldPosta.
Yearly Uptime Percentage: means the total number of minutes in a calendar year, minus the number of minutes of Downtime in a calendar year, divided by the total number of minutes in a calendar year, or:
(Total Number of Minutes-Downtime Minutes)/ (Total Number of Minutes) x 100
Additional Service Credit: Means that if the Service Availability for users under your account is below 99.9% in a calendar year, WorldPosta will add service days to the end of your service term as follows:
| Yearly Uptime Percentage |
Additional Service Credit(Days) |
| <99.9% |
15 |
| <99% |
30 |
| <95% |
90 |
WorldPosta will use commercially reasonable efforts to maintain the service operational and available to the customer at least 99.9% of the time in any calendar year, WorldPosta achieved 99.96% in 2017.
If WorldPosta didn’t meet the Service Level, and if the Costumer meets its obligation under the Contract terms, Costumer will be eligible to receive Additional Service Credit (described below).
The Additional Service Credit is the sole and exclusive remedy for any failure might occur.
Definitions:
Service: means the Business Cloud Mail Service, provided by WorldPosta®.
Service Availability: means the ability of users (under your account) to access, retrieve information, send, and receive messages via their mailboxes using our service. Provided that your account is active and enabled.
Downtime: Means any period of time when users (under your account) are unable to access, retrieve information, send, or receive messages. Downtime is measured by the technical team of WorldPosta.
Yearly Uptime Percentage: means the total number of minutes in a calendar year, minus the number of minutes of Downtime in a calendar year, divided by the total number of minutes in a calendar year, or:
(Total Number of Minutes-Downtime Minutes)/ (Total Number of Minutes) x 100
Additional Service Credit: Means that if the Service Availability for users under your account is below 99.9% in a calendar year, WorldPosta will add service days to the end of your service term as follows:
| Yearly Uptime Percentage |
Additional Service Credit(Days) |
| <99.9% |
15 |
| <99% |
30 |
| <95% |
90 |
Server redundancy is implemented in an enterprise IT infrastructure where server availability is of paramount importance, Also WorldPosta implemented a high availability feature to provide redundancy and fault tolerance. It is a number of connected devices processing and providing a service. Its goal is to ensure this service is always available even in the event of a failure
WorldPosta uses redundant data centers, to distribute the data in several locations for maximum availability of data restoration, also backing up your data.
In addition, you can back up your own data be using client (Outlook, Thunderbird, etc…)
Also, you can use the Restore feature that allows you to restore any shift+deleted Items within 60 days
Server redundancy is implemented in an enterprise IT infrastructure where server availability is of paramount importance, Also WorldPosta implemented a high availability feature to provide redundancy and fault tolerance. It is a number of connected devices processing and providing a service. Its goal is to ensure this service is always available even in the event of a failure
WorldPosta uses redundant data centers, to distribute the data in several locations for maximum availability of data restoration, also backing up your data.
In addition, you can back up your own data be using client (Outlook, Thunderbird, etc…)
Also, you can use the Restore feature that allows you to restore any shift+deleted Items within 60 days
WorldPosta restores the service within 30 minutes if any downtime took place.
Yes, and you can use it from WorldPosta Control Panel.
– Error message: “The WebReady Document Viewing service isn’t working correctly because an error occurred.”
– Error message: “The document cannot be converted by the WebReady Document Viewing service because it is larger than the maximum size limit set by the administrator for your organization”.
– Error when opening attachment in OWA.
Answer:
When you receive a message with supported attachment type (Word, Excel, PowerPoint, .pdf files, most image files), some files types will open in a window next to your reading pane, you can read it and (in some cases you can edit) without leaving the OWA page.
If you can’t read / view /edit supported attachments in OWA, that’s may be due to your internet connection causes a time out with our servers (recommended 1MB internet plan).
Maximum size limits are set on mailboxes to help control the size of messages that can be sent or received. The maximum message size limits apply to the total size of a message. This includes the message header, the message body, and any attachments, make sure the total size does not exceed 35 MB.
If the attachment can’t be opened in the preview window, you’ll be prompted to download the attachment.
IMPORTANT: To view and edit office documents in the browser with no errors you need Microsoft office online server (available only with SharePoint package, currently not supported by WorldPosta)
WorldPosta is a cloud-based service, we use many datacenters around the world. Also, we use infrastructure from Amazon AWS and Google Cloud Platform to enhance our availability points for all of our users.
Yes, we offer free migration for standard cases
Yes, our technical support team is available 24/7/356.
