I can’t read/view attachments within online webmail/WorldPosta Web App (OWA)
 

– Error message: “The WebReady Document Viewing service isn’t working correctly because an error occurred.”

– Error message: “The document cannot be converted by the WebReady Document Viewing service because it is larger than the maximum size limit set by the administrator for your organization”.

– Error when opening attachment in OWA

Answer:

When you receive a message with supported attachment types (Word, Excel, PowerPoint, .pdf files, most image files), some file types will open in a window next to your reading pane. You can read it and (in some cases, edit) without leaving the OWA page.

– If you can’t read/view/edit supported attachments in OWA, it may be due to your internet connection causing a timeout with our servers (recommended 1MB internet plan). Maximum size limits are set on mailboxes to help control the size of messages that can be sent or received. The maximum message size limits apply to the total size of a message, including the message header, body, and any attachments. Make sure the total size does not exceed 35 MB.

– If the attachment can’t be opened in the preview window, you’ll be prompted to download the attachment.

IMPORTANT:

– To help you secure your systems, WorldPosta by default blocks attachment with the following file name extensions:

– Messages which contain the previous extensions are not allowed in OWA, Outlook desktop software and Outlook Apps.

– To view and edit office documents in the browser with no errors, you need Microsoft Office Online Server (available only with the SharePoint package, currently not supported by WorldPosta).