Answer:
WorldPosta® is committed to using commercially reasonable efforts to maintain operational service availability for the customer at a minimum of 99.9% throughout any calendar year.
In the event that WorldPosta® does not meet the Service Level Agreement, and if the customer fulfills its obligations under the contract terms, the customer becomes eligible to receive Additional Service Credit (as described below).
The Additional Service Credit serves as the sole and exclusive remedy for any potential service failures.
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